In this note

01 · Design for actual behavior02 · Connect—not erase—local expertise03 · The takeaway
01

Design for actual behavior

Mobile use, messaging, variable connectivity and cross-border planning should shape products from the beginning.

02

Connect—not erase—local expertise

Technology can make operators easier to find and work with without pretending that a platform knows the destination better than they do.

03 · Perspective

The strongest tool makes human expertise easier to access.

Make it practical

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